Shipping & Returns.
Carefully packed, locally dispatched, and backed by a no-fuss replacement guarantee. Here's exactly what to expect after you order.
Australia-wide, dispatched fast.
Tracked Australia Post, signature on delivery.
Overnight to most metro areas. Free on orders over $250.
Auto-applied on orders over $500. Insured & tracked.
Orders placed before 14:00 AEST Mon–Fri ship same-day from Melbourne.
Plain mailers with no branding on the outside — protective inner packaging keeps every vial secure in transit.
If something's off, we fix it.
Wrong item shipped
We pay return postage and dispatch the correct product the same day we're notified.
Change of mind
Due to the research nature of our products, we can't accept change-of-mind returns on opened or temperature-sensitive items.
Quality concern
Every batch ships with a HPLC COA. If your independent test disagrees with our reported purity, we'll refund or replace — no questions.
Need help with an order?
Email info@pinnaclepeptides.com.au with your order number and we'll sort it the same business day.